Privacy Policy

Section 1

Overview and Scope

This Privacy Policy ("Policy") sets out how sak44 ("we", "us", "our") collects, uses, stores, and protects the personal data of players and visitors who access the sak44 online casino and sports betting platform ("Platform") at https://sak44.net. By registering an account or using the Platform, you confirm that you have read and understood this Policy and consent to the processing of your personal data as described herein.

This Policy applies to all personal data collected through the sak44 Platform, including data provided during registration, data collected automatically through your use of the Platform, and data collected for identity verification or regulatory compliance. sak44 is committed to handling all personal data responsibly, securely, and in accordance with applicable data protection principles.

Section 2

Information We Collect

sak44 collects personal data in several ways: information you provide directly when registering or contacting support, information generated automatically by your use of the Platform, and information received from third-party partners such as payment processors. The categories of data we collect are detailed below.

• Registration Data — Full name, date of birth, Bangladeshi mobile number, and account password. This data is required to create your sak44 account and verify your eligibility to play.
• Identity Verification Data — Copies of government-issued ID (such as NID, passport, or driving licence), selfie photographs, and proof of address. Collected when KYC verification is required before processing withdrawals or large transactions.
• Financial Data — Deposit and withdrawal records, transaction amounts, payment method identifiers (bKash, Nagad, Rocket mobile numbers), and transaction reference numbers. sak44 does not store full card numbers or banking login credentials.
• Usage and Device Data — IP address, device type, operating system, browser type, pages visited, games played, bet history, session duration, and clickstream data. Collected automatically via cookies and server logs when you use the Platform.
• Communications Data — Records of your interactions with sak44 support, including live chat transcripts, support ticket content, and complaint records. Retained to improve service quality and assist with dispute resolution.

Section 3

How We Use Your Information

sak44 uses the personal data it collects only for legitimate, specified purposes. We do not sell, rent, or trade your personal data to any third party for commercial marketing. The purposes for which we use your data are listed below.

• To create and manage your sak44 account, including registration, login authentication, and account settings management.
• To process financial transactions — including deposits, withdrawals, bonus credits, and refunds — via bKash, Nagad, Rocket, and Upay.
• To verify your identity and age in accordance with our Know Your Customer (KYC) obligations and to comply with applicable anti-money laundering requirements.
• To deliver personalised promotions, bonus offers, and marketing communications where you have consented to receive them. You may withdraw consent at any time via account settings.
• To monitor Platform activity for the detection of fraud, collusion, bonus abuse, and other prohibited conduct as defined in our Terms and Conditions.
• To provide, improve, and troubleshoot the sak44 Platform — including game performance analysis, technical support, and UI optimisation based on usage patterns.
• To comply with legal obligations, respond to regulatory enquiries, and cooperate with law enforcement authorities where required by applicable law.

Section 4

Legal Basis for Processing

sak44 processes your personal data on the following legal bases. Where multiple bases apply to the same processing activity, each applicable basis is noted.

Section 5

Sharing Your Data

sak44 does not sell your personal data to third parties. We may share your data with selected third-party partners only where necessary to operate the Platform, comply with legal obligations, or protect the security of the Platform and its users. All third parties with whom we share data are subject to appropriate confidentiality and data-protection obligations.

• Payment Processors — bKash, Nagad, Rocket, and Upay receive transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy frameworks and are independently regulated.
• Game Providers — Third-party game studios such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi may receive anonymised session data necessary to deliver their games on the sak44 Platform. No directly identifiable personal data is shared with game providers.
• Fraud Prevention Services — sak44 may share data with specialist fraud detection and identity verification partners to authenticate player accounts and detect prohibited conduct. These partners operate under strict data-processing agreements.
• Legal and Regulatory Authorities — sak44 will disclose personal data to law enforcement agencies, courts, or regulatory bodies where required to do so by applicable law, valid legal process, or to protect the rights and safety of sak44 players and staff.

Section 6

Cookies and Tracking Technologies

sak44 uses cookies and similar tracking technologies to operate the Platform effectively, remember your session preferences, analyse usage patterns, and deliver relevant content. A cookie is a small text file placed on your device by our web server when you visit the Platform.

Cookie Types Used

• Essential Cookies — Required for the Platform to function correctly. These cookies maintain your login session, remember your currency and language preference, and enable core Platform features. They cannot be disabled without breaking Platform functionality.
• Analytics Cookies — Collect anonymised data about how players navigate and use the Platform — including pages visited, time spent, and features used. This data helps sak44 improve the Platform experience. Analytics cookies do not identify you personally.
• Preference Cookies — Store your Platform preferences such as chosen language, display settings, and notification options so they are remembered across sessions. These are optional but improve your experience on sak44.

You may manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may limit the functionality of some Platform features. Continuing to use the Platform after being informed of our cookie use constitutes your consent to essential cookies.

Section 7

How We Keep Your Data Secure

sak44 implements a multi-layered approach to data security. We apply both technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. No system is completely immune to risk, but sak44 applies industry-recognised security standards across its infrastructure.

Section 8

Data Retention

sak44 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. Account and registration data is retained for the duration of your account plus five (5) years after account closure. Financial and transaction records are retained for a minimum of seven (7) years in accordance with applicable financial record-keeping requirements. KYC and identity verification documents are retained for five (5) years after account closure or the end of the business relationship. Communications and support records are retained for three (3) years from the date of the communication.

After the applicable retention period expires, sak44 will securely delete or anonymise your personal data so that it can no longer be linked to you individually. Where deletion is not immediately possible due to technical constraints, data is isolated and protected from further processing until deletion is completed.

Section 9

Your Data Rights

As a sak44 player, you have the following rights in respect of your personal data. To exercise any of these rights, contact sak44 support at [email protected]. sak44 will respond to valid data rights requests within a reasonable timeframe. Some rights may be limited where legal obligations require sak44 to retain or process the relevant data.

• Right of Access — You may request a copy of the personal data sak44 holds about you at any time. We will provide this in a commonly used electronic format within a reasonable timeframe.
• Right to Rectification — If any personal data sak44 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update basic account details directly in your account settings.
• Right to Erasure — You may request that sak44 delete your personal data where it is no longer necessary for the purpose it was collected, where you withdraw consent, or where processing is unlawful. This right is subject to legal retention obligations — financial records required by applicable law cannot be deleted on request.
• Right to Restrict Processing — You may request that sak44 restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested or where processing is being objected to.
• Right to Object — You have the right to object to sak44 processing your personal data for direct marketing at any time. You may also object to processing carried out on the basis of legitimate interest, and sak44 will cease such processing unless there are compelling legitimate grounds that override your interests.

Section 10

Children and Minors

The sak44 Platform is strictly intended for adults aged 21 and above. sak44 does not knowingly collect, process, or retain personal data from any individual under the age of 21. If sak44 discovers that personal data has been collected from a person under 21, that data will be deleted immediately, the associated account will be closed, and all related transactions will be voided. If you are a parent or guardian and believe that a minor has registered a sak44 account, please contact sak44 support at [email protected] immediately so that appropriate action can be taken without delay.

Section 11

Third-Party Links and Services

The sak44 Platform may contain integrations with or references to third-party services, including game providers and payment processors. These third parties operate under their own privacy policies and sak44 is not responsible for the data practices of any third-party service. When you interact with a third-party game or payment interface embedded within the sak44 Platform, that third party may collect data about your interaction independently of sak44. We recommend that you review the privacy policy of any third-party service you use through the Platform.

Section 12

Changes to This Policy

sak44 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or Platform functionality. Where a change is material — meaning it significantly affects the way we use or share your personal data — we will provide reasonable advance notice to registered players via the contact information held on their account before the change takes effect.

The current version of this Privacy Policy is always available on this page at https://sak44.net/privacy-policy. The date shown at the top of this page reflects when this Policy was last revised. Continuing to use the sak44 Platform after a revised Policy takes effect constitutes your acceptance of the changes.

Section 13

Contact and Data Enquiries

If you have any questions about this Privacy Policy, wish to exercise a data right, or want to raise a concern about how sak44 handles your personal data, please contact our support team. We are available 24 hours a day, 7 days a week to assist players across Bangladesh.

Email: [email protected]